2026 Professional Development Day – Let’s Make History!
Engaged people and strong cultures drive better experiences, and disciplined transformation leadership makes them stick.
WHY ATTEND
This year’s Professional Development Day is designed as a full progression:
- Morning focus on engagement and culture
- Afternoon focus on disciplined transformation execution
- You will leave with practical tools you can apply immediately to strengthen team performance, governance discipline, and organizational outcomes.
PROGRAM OVERVIEW
Morning Keynote: The Employee Engagement Advantage by Jeff Tobe - Key insights on how winning cultures drive better customer experiences, with takeaways on engagement, ownership, and touchpoints.
LEARNING OBJECTIVES
- Distinguish between customer service and customer experience, and explain why the difference drives business results.
Apply the Four Pillars of Engagement, Creativity, Commitment, Accountability, and Communication, to strengthen team performance and stakeholder relationships. - Increase team buy-in using two practical engagement questions that encourage ownership and accountability.
- Address and overcome the “that’s how we’ve always done it” mindset to foster innovation and continuous improvement.
- Implement communication techniques that align with individual working styles to improve collaboration and outcomes.
- Connect employee engagement strategies directly to improve customer experience and measurable organizational success
Afternoon Interactive Session: Managing Difficult Transformations by Olivier Lazar - Hands-on session on diagnosing transformation vs. improvement, aligning governance to complexity, and strengthening decision discipline.
LEARNING OBJECTIVES
- Apply a structured Transformation Continuum model
- Diagnose transformation level using defined criteria
- Identify appropriate governance escalation triggers
- Recognize misclassification risk patterns
- Increase transformation decision discipline
PDUs
Total PDUs: 5.0 (2.0 Power Skills | 2.0 Ways of Working | 1.0 Business Acumen)
We're excited to share that we have a surprise session planned!
Bonus Session! Cleveland Museum of Natural History - Museum Transformation and Public Engagement: Programs, Renovation, and Impact
Get an exclusive look at the museum’s recent renovations, major programs, and community engagement initiatives. Details about the speaker and session format are coming soon!
COST
| Early Bird Pricing Until April 30th! |
MEMBER |
NON-MEMBER |
STUDENT |
|
Early Bird |
$75 |
$80 |
$75 |
|
Regular Pricing |
$90 |
$100 |
$90 |
Costs include the presentation, food and beverages, and parking fees. Breakfast: Continental Breakfast, Coffee, Tea.
No walk-ins. Attendees must register by June 17th and be able to provide proof of registration to enter.
Directions and Parking: https://www.cmnh.org/visit/hours-directions-parking
Questions: Send email to events@pmineo.org with any questions.
AGENDA
|
TOPIC |
PDUs |
START TIME |
END TIME |
|
Registration and Breakfast |
|
8:30 am |
9:00 am |
|
MORNING KEYNOTE: Jeff Tobe |
2.0 |
9:00 am |
11:00 am |
|
Break |
|
11:00 am |
11:15 am |
|
Museum Overview: Museum Transformation and Public Engagement: Programs, Renovation, and Impact |
1.0 |
11:15 am |
12:15 pm |
|
Lunch |
|
12:15 pm |
1:15 pm |
|
AFTERNOON INTERACTIVE SESSION: Olivier Lazar |
2.0 |
1:15 pm |
3:15 pm |
|
Break |
|
3:15 pm |
3:25 pm |
|
Raffle Prizes and Close |
|
3:25 pm |
3:40 pm |
|
|
|
Speakers
